fedex.totalsales.comFedEx Ground & Home Delivery E-Store

Account Log In: Login Customer Service | Instructions Home Customer Service Contact Us Return Policy Instructions Terms Of Service Privacy Policy Login CATALOGS Bronze Silver Gold Titanium Platinum CATEGORIES All Apparel Backpacks/Bags Caps/Hats Consumer Products Electronics Ladies Apparel Ladies Outerwear Men's Apparel Men's Outerwear Personal Use Items Specialty Gifts Tools and Accessories SIZES XS S M L XL 2XL 3XL 4XL 5XL 6XL One Size Only PRODUCT SEARCH Search Welcome ! YOU'VE HAD A POSITIVE IMPACT YOU'VE PROVEN YOURSELF TO BE A LEADER. THIS SITE IS DEDICATED TO OUR HARD WORKING PACKAGE HANDLERS. prev next Congratulations on receiving your FedEx Ground Quality Recognition Award. You have been recognized for your achievements above and beyond your assigned duties, so, thank you for your contributions to FedEx Ground. Please use your certificate numbers to select an award, or awards, from any of the qualifying levels: • Bronze: 1-Certficate • Silver: 2-Certificates • Gold: 3-Certificates • Titanium: 4-Certificates • Platinum: 5-Certificates We hope you enjoy your award and will continue your commitment to ensure FedEx Ground’s position as the standard for small package carriers. CATALOGS Choose a Catalog STEP ONE STEP TWO What Do I Do First? Make sure you have your FedEx Employee Number Make sure you have your certificate number(s) available Log in using your FedEx Employee Number Next you can look through the on-line catalog to select your award(s). Note that you can use your certificate numbers separately or together. After you select your award(s) you can follow the check-out procedure. Please make sure you provide an accurate e-mail address at check-out If you require additional help, see the FAQ section below Note that certificates issued after May 1st are valid for the next fiscal year When Will I Receive My Reward? After you have logged in, selected your award, and completed the ordering process, if you provide a valid e-mail address you will receive an e-mail with your order number. Orders typically ship in 1-to-3 days after placement. All orders ship via FedEx Ground. Your order will ship to the address of the terminal where you work. Once shipped, if you provided a valid e-mail address, you will receive an e-mail with a FedEx Ground tracking number so that you can track your package. FREQUENTLY ASKED QUESTIONS Please click on the question to get the answer I can’t log in, what do I do? If you are unable to log into the FedEx QRP site to issue or redeem certificates, please contact: ground.compensation@fedex.com What are the value of my certificates? The value of FedEx QRP certificate(s) can be broken down as follows: 1 - Certificate = One Bronze Award. 2 - Certificates = One Silver Award or Two Bronze Awards. 3 - Certificates = One Gold Award or One Silver + One Bronze Award or Three Bronze Awards. 4 - Certificates = One Titanium Award or One Gold + One Bronze Award or One Silver + Two Bronze Awards or Two Bronze + One Silver Award or Two Silver Awards or Four Bronze Awards. 5 - Certificates = One Platinum Award or One Titanium + One Bronze Award or One Gold + Two Bronze Awards or One Gold + One Silver Award or One Silver + Three Bronze Awards or Two Silver + One Bronze Award or Five Bronze Awards. Can I purchase FedEx QRP items directly, without using certificates? Products offered in the FedEx QRP program are not available for direct purchase. All items are unique to the FedEx QRP program and are meant as awards for package handles and parcel assistants only. I am a manager and I cannot issue certificates, what do I do? Please contact: Terry Hemke at: 412-269-1000 or via e-mail at: terry.hemke@fedex.com Can I return a product if I don’t like it? The FedEx QRP program is meant to be used as a reward and recognition site. It is not set-up for returns like an on-line retail store program, so, there are no return privileges. Unless the product you received was defective, it is expected that you accept the award that you selected. The apparel item I ordered does not fit, can I exchange it? If you have a problem with a size you can exchange it for a different size as long as the product has not been worn or damaged and is in the original packaging. The procedure for a size exchange is: Contact FedEx QRP customer service at: fedexqrp@totalsales.com. Please explain your request and provide an order number, product number, product size, product color and the size you wish to get in exchange for the return. You will be e-mailed instructions upon receipt of the e-mail at customer service. But please note that no exchanges are made without the original item being returned per instructions. Do my certificates have any monetary value? The value of FedEx QRP certificates is that they can be redeemed, on the FedEx QRP site, for merchandise only. The certificates cannot be surrendered for cash. Can I use someone else’s certificates with mine? No, each employee’s certificates are unique to them and cannot be transferred or combined with any other employee’s certificates. What happens if I leave the company? Your FedEx QRP certificates are only redeemable while you are employed by FedEx Ground. Can I transfer my certificates to someone else in the company? FedEx QRP certificates are not transferable. Can I use someone else’s certificates? Each employee’s certificates are unique and cannot be used by another FedEx Ground employee. FEATURED PRODUCTS. Vivitar Terrain Scope FXGQ-VIV-TV-... 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